svbet ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Games
What is volatility in Slots? High volatility for big wins (rare), low for frequent small payouts—choose based on style.
Return to Player (RTP) is 94-98%, meaning 96% of bets return over time. Slots average 96%!
Login & Register
How do I register if I'm under 18? Platform is 18+ only. Wait until eligible or explore free demos—play responsibly when ready.
How do I enable fingerprint login after registration? Log in, go to "Security," toggle biometrics. Setup takes 30 seconds for faster access.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
Can I have multiple accounts? No, only one account per user is allowed. Duplicate accounts may lead to a ban.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
Does customer support help with understanding promotions? Yes, agents explain bonus terms, wagering requirements, and eligibility in detail to ensure clarity.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
What should I do if I forget my account password? Click "Forgot Password" on the login page, enter your registered email or phone, and follow the reset link sent via SMS/email.
Withdraw
How do I cancel a withdrawal request? Contact support within 1 hour—funds returned instantly. After processing, it's irreversible.
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